These Terms and Conditions (“Terms”) govern your access to and use of the websites, mobile applications, and other online products and services (collectively, the “Services”) provided by Woodriver® Tools (“Woodriver®”, “we”, “us”, or “our”).
Please read these Terms carefully before using our Services. By accessing or using the Services, you signify your agreement to be bound by these Terms. If you do not agree to these Terms, you may not use the Services.
1. Eligibility and Registration
You must be at least 18 years of age to use our Services. Individuals under the age of 18 may only use the Services under the supervision of a parent or legal guardian who agrees to these Terms.
To access certain features of the Services, such as making a purchase, you may be required to register and create an account. When you register, you agree to provide accurate and complete information about yourself, and to promptly update any information provided so that it remains accurate and complete.
You are responsible for maintaining the confidentiality of your username and password. You are solely responsible for any activities or actions taken under your username, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your username or password.
2. Purchases and Payments
If you wish to purchase products available on the Services, you may be asked to supply certain information including your credit or debit card number, expiration date, CVV code, and billing address.
All payments are processed by third-party payment processors. We do not directly collect or store full credit card information. Any payment information provided to our payment processors is subject to their terms and privacy policies.
You represent and warrant that you have the legal right to use any payment method associated with any transaction. All sales are final, and no refunds, returns, or exchanges will be permitted except where required by law.
Product pricing and availability information is subject to change without notice. Typographical errors may occur, and we reserve the right to correct errors in pricing at any time.
Any terms and conditions posted on the Services with respect to promotions and special offers (collectively, “Special Terms”) are in addition to these Terms. In the event of a conflict, the Special Terms shall prevail over these Terms.
3. Shipping and Delivery
Shipping costs will be calculated at checkout based on your order details. Any applicable taxes and other charges will be added to your total at checkout.
We process orders and ship products within the timeframe specified on the Services. Delivery times are estimates only and cannot be guaranteed. We are not liable for any delays in shipment that are outside of our control.
If your order has not arrived after the estimated delivery timeframe, please contact us at [email protected]. We will work with you to determine whether a refund, replacement, or other solution is appropriate based on the circumstances.
Custom and special order products may have different and extended delivery timeframes. The expected delivery dates for these items will be indicated during checkout.
Title and risk of loss for products passes to you when your order ships from our facility. We cannot guarantee that shipments to all locations will clear customs. You are responsible for any applicable import duties, customs fees, taxes, and other charges for international shipments.
4. Returns and Refunds
If you are unsatisfied with a product for any reason, you may return it for a full refund within 30 days of receiving your order, subject to the policies below.
Refunds may only be issued to the original form of payment used at checkout. Please allow 2-3 billing cycles for the refund to appear on your statement.
To be eligible for a return, products must be unused and in the same condition as when shipped. They must be returned in their original packaging along with any accessories, manuals, and documentation.
Custom, engraved, and special order products are non-refundable. We also do not accept returns for products showing signs of wear, misuse, damage, or missing original packaging and accessories.
To initiate a return, please submit a request through [email protected] with your order information. We will provide instructions for shipping the items back to our returns processing facility.
You are responsible for the cost of return shipping unless the return results from our error or a defective, damaged, or incorrectly shipped item. Refunds will be issued once the returned items pass inspection at our facility.
5. Use of Services
You may only use the Services for lawful purposes. You are solely responsible for your account activity and compliance with applicable laws at all times.
Any commercial use of the Services requires our prior written consent. You agree not to reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, upload, store, or transmit any content obtained from the Services without our express written permission.
You must not interfere or disrupt the Services, networks, servers, or other infrastructure used to host the Services. This includes transmitting any viruses, malware, or other malicious code, building or using unauthorized robots, scrappers, or crawlers, or attempting to gain unauthorized access to other computer systems or networks.
6. User Content
The Services may permit you to submit, upload, publish, or otherwise make available content, including photos, videos, audio, text, and files (“User Content”).
You retain full ownership of your User Content. However, by providing User Content, you grant us a worldwide, perpetual, irrevocable, transferrable, royalty-free license to use, copy, modify, distribute, publicly display, and publish the User Content in connection with operating and providing the Services.
We have no obligation to monitor, approve, or prescreen User Content. We may remove any User Content from the Services at our discretion without notice to comply with applicable law, protect intellectual property, prevent harassment or other harm to others, or terminate accounts of disruptive users.
You represent and warrant that: (i) you own the User Content submitted by you or have the legal right to submit it for use on the Services; and (ii) your User Content does not violate the rights of any other party and complies fully with our Content Guidelines below.
7. Content Guidelines
All User Content must comply with the following guidelines:
- User Content must not be false, inaccurate, illegal, deceptive, misleading, unethical, harmful, threatening, harassing, defamatory, vulgar, obscene, racist, offensive, hateful, sexually explicit, or otherwise objectionable.
- User Content must not violate anyone’s intellectual property rights, invade privacy, impersonate others, spread viruses/malware, constitute spam, or violate any applicable laws.
- User Content should be relevant to the subject matter of the Services and appropriate for a general audience.
- User Content cannot promote illegal drugs, gambling sites, or other illicit activities.
- User Content cannot promote or sell regulated goods and services requiring special licenses or registrations (e.g. firearms, tobacco, alcohol, pharmaceuticals).
We reserve the right to remove any User Content in our sole discretion that violates these guidelines or is otherwise found to be inappropriate.
8. Intellectual Property
Our Services and their entire contents, features, and functionality (including visual interfaces, graphics, logos, designs, audio, video, information, software, computer code, and other files, materials, and content) are owned by us and our licensors and protected by United States and international copyright, trademark, patent, and other intellectual property laws.
You may not copy, distribute, modify, make derivative works of, publicly display or perform, republish, store, transmit, or use our Services or their content except as expressly permitted in these Terms. However, you may print or download one copy of the materials or content on our Services for your personal, internal use only.
Any use of trademarks, service marks, trade names, product names, logos, domain names, or other branding owned by third parties requires authorization from those third parties.
If you believe that content on the Services violates your intellectual property rights, please follow our copyright infringement policy in Section 9 below.
9. Copyright Infringement Policy
We respect the intellectual property rights of others. If you believe your copyright has been infringed, please provide our designated copyright agent the following information:
- A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
- Identification of the copyrighted work claimed to have been infringed;
- Identification of the infringing material and information reasonably sufficient to permit us to locate the material;
- Your name, address, telephone number, and email address;
- A statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
- A statement, under penalty of perjury, that the above information is accurate and that you are the copyright owner or are authorized to act on the owner’s behalf.
Our copyright agent for notice of claims of copyright infringement can be reached as follows:
Copyright Agent
Woodriver® Tools
[email protected]
We reserve the right to terminate accounts of repeat infringers in appropriate circumstances.
10. Disclaimers and Limitations of Liability
THE SERVICES AND THEIR CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND. WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. NO ADVICE OR INFORMATION PROVIDED BY US SHALL CREATE ANY WARRANTY.
YOUR USE OF THE SERVICES IS AT YOUR OWN RISK. WE ARE NOT LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF, OR INABILITY TO USE, THE SERVICES. THIS INCLUDES DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, OR OTHER LOSSES RESULTING FROM YOUR USE OF THE SERVICES.
IN NO EVENT WILL OUR TOTAL LIABILITY TO YOU ARISING FROM YOUR USE OF THE SERVICES EXCEED ONE HUNDRED U.S. DOLLARS ($100). THE FOREGOING DISCLAIMERS AND LIMITATIONS OF LIABILITY WILL APPLY EVEN IF THE REMEDIES PROVIDED FAIL OF THEIR ESSENTIAL PURPOSE.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR EXCLUSION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS IN THESE TERMS MAY NOT APPLY TO YOU.
11. Indemnification
You agree to defend, indemnify, and hold harmless us, our affiliates, and our respective officers, directors, employees, contractors, agents, licensors, and partners from any claims, damages, losses, liabilities, and expenses (including attorneys’ fees) directly or indirectly arising from: (a) your violation of these Terms; (b) your use of the Services; or (c) User Content you submit, post, modify, transmit, or otherwise make available.
12. No Professional Advice
All information provided by or through our Services is for informational and educational purposes only. It should not be taken as professional advice. Please consult a qualified expert before making decisions that may impact your legal rights or obligations.
Any third-party goods or services recommended, reviewed, or advertised through the Services have not been tested or evaluated by us. Their inclusion cannot be construed as an endorsement or recommendation by us. The third parties offering such products and services are solely responsible for them.
13. Modifications to Services
We reserve the right to modify, suspend, or discontinue all or part of the Services at any time and for any reason, without prior notice. We cannot guarantee the Services will always be available. You acknowledge that access may be interrupted because of maintenance, repairs, upgrades, or network or equipment failures.
The Services may evolve and change over time. As a result, we may update or remove features, functionality, or content on short notice or with no advance notice.
14. Termination of Access
We may suspend or block your access to all or part of the Services without advanced notice for any conduct that we believe violates these Terms or is otherwise inappropriate. Upon termination of your access, your right to access or use the Services shall immediately cease.
15. Governing Law
These Terms are governed by the laws of the State of Delaware without regard to conflict of law principles. You agree that any dispute arising from or relating to your use of the Services must be brought exclusively in the state or federal courts located in Delaware.
16. Severability
If any provision of these Terms is found unenforceable, it will be severed while the remainder of these Terms will remain enforceable.
17. No Waivers
Any failure by us to exercise our rights under these Terms is not a waiver of those rights.
18. Assignability
We may assign our rights and obligations under these Terms in our discretion. You may not assign any of your rights or obligations without our prior written consent.
19. Entire Agreement
These Terms constitute the entire agreement between you and us regarding the Services. The Terms supersede any prior agreements.
20. Contact Us
If you have any questions about these Terms, please contact us at:
Woodriver® Tools
[email protected]
3722 Science Center Drive
Midvale , Idaho
These Terms were last updated on February 1, 2023.
